DOMESTIC SHIPPING - ROMANIA
At Sofia Erhan Swimwear, our goal is to process and deliver your orders as quickly as possible. Below is all the information you need regarding our shipping policies and procedures:
- Processing time - Orders submitted by 3 p.m. (GMT+3) will be handled and dispatched at the same day. However, due to unforeseen circumstances, certain orders may take an additional day.
- Shipping Time– Your order is dispatched with Fan Courier and it takes usually 1-2 working days.
- Delivery issues – If you encounter any issues with your delivery, such as delays or incorrect adresses, please contact our customer service at [email protected] and we will assist you promptly.
- Delivery on Sale and Black Friday
Please note that during sale periods, delivery times may be extended. We kindly ask you to allow 1-3 business days for order dispatch during these busy times. - Customer Care – Your satisfaction is our priority. If you have any questions or concerns about your delivery, feel free to reach out by email, already provided, or by telephone/whatsapp at +40732315100.
INTERNATIONAL SHIPPING
At Sofia Erhan Swimwear, our goal is to process and deliver your orders as quickly as possible. Below is all the information you need regarding our shipping policies and procedures:
- Processing time - Our international orders are handled by DHL Express, which guarantees that your packages will arrive at their destination in 1 to 3 business days in Europe and from 3 to 6 business days for the rest of the world.
- Delivery issues - For all international orders, we ensure that shipments are sent via express delivery. Please be aware that while we strive for fast shipping, delays may occur due to customs procedures. If you encounter any issues with your delivery, such as delays or incorrect adresses, please contact our customer service at [email protected] and we will assist you promptly.
- Delivery on Sale and Black Friday
Please note that during sale periods, delivery times may be extended. We kindly ask you to allow 1-3 business days for order dispatch during these busy times. - Duties & Taxes
Shipments outside of the EU may incur import duties and taxes, which are the responsibility of the recipient. These charges can vary based on the destination country and the specifics of the order. To avoid any unexpected costs, we suggest reaching out to your local customs office for the most up-to-date information on import duties and tax rates.